We want to share best practice and tell everyone about the great things that you are doing to improve customer service at National Grid. Please take part in the ‘Connecting with our customers’ competition* and tell us your #CUSTOMER or #STAKEHOLDER story*. Once you’ve taken part in the competition you’ll be entered into a prize draw to win an Emerald Appreciate Award – that’s 2,500 Appreciate points or £500!*
We all have customers – but how well do we know them and do we know what they want from us? Not all of us work directly with external customers but the work we do will impact on the service that our customers receive. You will also have internal customers – the colleagues you work with on a daily basis to achieve and deliver your work.
In September we carried out a ‘teaser’ campaign #FACELESS to generate curiosity and make people stop and think ‘what is going on?’. The faceless people are real internal and external customers. Sometimes by relying on email or the telephone and not taking the time to meet, talk to or listen to our customers, we can forget that our customers are real people. This can lead us to treat our customers as faceless whilst we ourselves can appear faceless too.
*Note that you need to be an employee of National Grid in the UK to take part in this competition