See what we’re doing … and what customers can do to stay safe
National Grid is now gearing up for possible electric service interruptions due to anticipated strong winds tonight and tomorrow and possible snow and ice in upstate NY service areas. The most severe weather is likely early on Wednesday, November 27.
To prepare, the company has secured additional crews that are ready to deploy to key areas of our service territory. We’ve also readied equipment in the event of weather severe enough to cause power outages and communicating our plans to communities and municipal officials throughout the region.
Our first priority is to ensure that we’re fully prepared for any adverse weather events affecting the communities we serve. By continuously being prepared, we hope to dramatically improve performance and customer satisfaction, while minimizing disruptions in service.
National Grid customers who experience outages should call our outage line at 1-800-465-1212 to expedite restoration. We also encourage customers to keep in touch throughout the storm by texting the word STORM to NGRID (64743), downloading the free National Grid mobile app and following National Grid on Twitter, Facebook and our new U.S. Connecting website.
On Long Island, LIPA customers can report an outage at 1-800-490-0075 or text OUT to 695472 (myLIPA).
And, finally, as always, we urge customers to use caution throughout the duration of this weather event:
Tips for wind safety and wires down
- Strong winds can cause local electrical service interruptions. It’s a good idea to have several working flashlights, at least one battery-operated radio and an extra supply of batteries in your home.
- Check on elderly family members, neighbors and others who may need help during an outage.
- People should consider any downed wire they see to be live and dangerous. If you see any fallen lines, broken poles or trees touching wires, please stay clear of the surrounding area and contact National Grid immediately.
- Customers with generators should be sure to install them outside to avoid deadly carbon monoxide. Open windows are inadequate for safely ventilating a generator. To ensure safety, operate generators only outdoors. Before installing generators, be sure to disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel.