A recent high-potential incident, involving an overhead-line strike, really tested National Grid Metering’s (NGM) safety culture, as well as the business’ new way of working.
A vital part of a mature safety culture is not reacting badly when an incident occurs, but to trust the skills and competence of your team to deliver a thorough investigation.
Senior leaders had implicit trust in the team of Ricky Rogers, Phillip Roberts and Carl Evans, and gave them the space to take control of the situation. The team was empowered to use its authority to start a full independent investigation, involving a number of stakeholders.
Fortunately, there were no injuries a as result of this incident; but it could have been a very different story.
NGM is seeing the rewards of having a self-organised workforce who is engaged, takes responsibility and is highly motivated to make a difference. And as Ricky and Carl from the Siteworks team and Phillip from the SHE and Assurance team had this flexibility, they were able to be responsive, innovative and work around obstacles.
Commenting on the investigation, Head of UK Metering Maxine Long said: “How we responded to the incident was critical. We have an aspiration to create a safety-generative culture, so how we led that event spoke volumes to our team.
“The trust we gave to our people, empowering them to engage with the relevant parties to lead on a thorough investigation, was important. The feedback we have received has highlighted the speed and quality of our investigation and, as a result, our relationship with our customer has improved.”
Communicating and sharing learning when we do have safety incidents is important. As we learn, we will improve and be ahead of the game – we all play a critical part in the success of National Grid Ventures.